KYPN Booking Flow

Flow Chart

This is a high level overview of KYPN handles the customer to employee booking agreement.

User & Employee Story

Below we will follow what the user (customer) and employee see in their respective /account page.

1. Book A Service

Customer

The customer Cinda starts the booking process at /book-a-service filling out the form and submitting the request

2. Employee Decision

Employee

The employee Eddy gets an email alert of the new booking (called Gig Request) in their /account page. They can review accepted, holding, and canceled bookings.

3. Review Booking Status

Customer

At anytime, the customer Cinda can view the status and knows when Eddy accepts the booking.

Here we see Eddy has accepted the booking, Cinda can checkout and finish payment.

4. Checkout

Customer

Successful Checkout

With payment made, Cinda can view the full status in their /account page

End

Here we see a successful agreement made between customer Cinda and employee Eddy. Using this flow has a number of benefits including but not limited to

1. The booking form accounts for employee availability to prevent double bookings.
2. Employees can view and decide between multiple requests before locking down date.
3. Admins can manage multiple employees to staff 1 gig. As well as override and update booking details (start time, end time, location, staff, status, etc.)
4. Connected Google calendar is updated in parallel to bookings made with KYPN
5. The Customer
   1. Can create a booking request without putting down money
   2. Knows when employee accepts booking
   3. Confidently checkout knowing booking has been accepted (may checkout before employee ACCEPTS putting the booking into a HOLDING status)